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Payments
We accept all major credit and debit cards (Mastercard, Visa, Maestro, Solo, Electron and American Express), and all online payments are processed through SagePay - a secure online system, recommended by the following UK Banks; LloydsTSB, Barclays, HSBC, NATWEST, Bank of Scotland. This is a very secure method of payment using encrypted software, so you can be confident that your card details are securely held.
We also accept payment from a PayPal account – please select PayPal during checkout only for payment from a PayPal balance, not for payment by card.
Should you wish to post your orders, please make cheques (in UK Sterling only please), payable to “Yankee Doodle Limited”. Minimum Cheque Value £40.00 For Smaller orders, please send the total value of order in UNUSED 1st Class Stamps - Currently valued at 39p per 1st class stamp. Please post all orders to 27 The Lloyds, Grange Farm, Ipswich, Suffolk, IP5 2WH, remembering to include either your cheque, card details, or stamps plus delivery and contact details. Please only order items showing as in stock.
Postage and Packaging
All orders for delivery in the UK are charged at the amount shown in the shipping column on the order. All items are either posted first class or shipped by courier within the UK. Please allow 14 days from the time of your order for delivery within the UK (although by using first class / courier services we anticipate deliveries within the UK in 3-7 days of your order.
We do NOT ship outside of the UK.
Returns and Refund Policy
You may cancel your order at any time prior to dispatch by emailing orders@yankeedoodle.co.uk, and we will re-credit your card or return your un-cashed cheque, within 30 days of your order.
Should the items be already dispatched (we normally dispatch within 24hrs of your order), please email orders@yankeedoodle.co.uk of your dissatisfaction as soon as possible and at most within 7 days of your order. Please return the item within 14 days for a full refund of the cost of the item. Any refund will be made within 30 days of our receipt of the returned goods and will be refunded to the card / PayPal account used to pay for the order, or posted to you in the form of a cheque, should the order have been paid for by cheque. If an order was shipped using a free or reduced cost delivery offer, the net cost to us of the delivery will be deducted from the refunded amount.
Due to the nature of the goods, all items MUST be returned unused, in the condition to which they were received and in their original packaging. The customer is responsible for postage for any returned items. We strongly recommend that the customer obtain proof of postage for any returned item. Do NOT return any item to us before contacting us, unsolicited returns will not be refunded.
Damaged Items
Very rarely, an item may be damaged on route to you, we will only accept claims for damage within 7 days of receipt. In the instance of all deliveries made by Royal Mail it will be assumed that it takes no more than 5 working days for a packet / parcel to arrive, we will therefore allow 12 days from the date of despatch for claims to be made. In the case of Courier deliveries, we will count 7 days from the date that the order is delivered. No claims will be accepted outside these times. You must keep all original packaging for possible return to us. Please complete a contact us form to inform us of a problem. Do NOT return any item to us before contacting us, unsolicited returns will not be refunded.
IMPORTANT - READ THIS : In the unlikely event of an item arriving broken, please DO NOT dispose of it - from 1st November 2008 we will NOT replace any item for which we cannot be either supplied a photograph, or have returned to us at our expense if required.
Delivery Problems / Re-Delivery
It is assumed that if you place an order on line for delivery, that you will be available to receive your order, or a neighbour will be available to receive it on your behalf. If a re-delivery is booked with our courier company by yourself, and you are then unavailable, we are charged for a non delivery. We reserve the right to charge any charges to you - this is only fair to ensure that prices are kept low, and we can continue to offer low cost delivery. Repeated attempts will also be charged.
WE highly recommend delivery to a work address if possible.
Disclaimer
Yankee Doodle Limited - Trading as YankeeDoodle.co.uk accepts no responsibility for any injury arising from the use of any supplied products, especially arising from faulty or defective goods, or for any improper or inappropriate use of any product, or from allergies or adverse reactions. Any defective product should in the first instance be reported to us and in return we will, on your behalf pursue a replacement from the manufacturer. If we feel it appropriate, Yankee Doodle Limited - Trading as YankeeDoodle.co.uk will replace the item, at our discretion, whilst a replacement is being obtained from the manufacturer.
All purchases are made in acceptance of our terms and conditions.
Yankee Doodle Limited - Trading as YankeeDoodle.co.uk cannot be held responsible for any delays, such as postal strikes, which are wholly outside our control.
Your statutory rights are unaffected by this policy.
Colours and images
All colours an images depicted on the site are representative only, colour variations in print, photography, monitor settings, and graphics cards may affect the look of a product or colour - please note that all colours are reproduced as a guide only.
Privacy Statement
We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to contact us.
You will be added to our Newsletter list if you make a purchase, or sign up to the newsletter, but every email from Yankee Doodle will include a SIMPLE one click removal process - which is effective immediately. We use VerticalResponse.com for our newsletter delivery, and comply with all of their anti-spam requirements.
Statistics are collected on this site - they do not identify you by name or personal information - they are used solely to further our task of bringing the best products to the UK.
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I've been using yankeedoodle to buy my yankee candles for a couple of years now and I cannot fault them. The range is fantastic and the prices great. The delivery is much quicker and cheaper than any where else I've found. The customer service is excellent and friendly. I have alot of friends who also love yankee candles and I've recommended this site to them all. I really couldn't recommend them highly enough.
Claire W.
